33pk Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 33pk ("33pk", "we", "us", "our"), operator of the online gaming and sports betting platform at https://33pk.io ("Platform"), collects, uses, stores, shares, and protects the personal data of individuals who access or use the Platform ("you", "Player", "User").

33pk is committed to protecting your privacy and to handling your personal data in a transparent, lawful, and responsible manner. This Policy applies to all personal data collected through the Platform, including during account registration, payment processing, gameplay, customer support interactions, and your use of any promotional or bonus features offered by 33pk.

By registering an account on the 33pk Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Policy, you should discontinue your use of the Platform and contact us to close your account.

2. Data We Collect

33pk collects personal data through several channels. The categories of personal data we collect, and the contexts in which we collect them, are set out below.

2.1 Data You Provide Directly

When you register for an account, complete identity verification, make deposits or withdrawals, or contact our support team, you provide us with personal data including:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the minimum age requirement of 21 years).
• Residential address, including city, district, and postcode within Bangladesh.
• Email address and mobile phone number registered to your account.
• Mobile financial services account details (bKash, Nagad, Rocket, Upay) or bank account information used for deposits and withdrawals.
• Copies of identity documents submitted for KYC verification, such as your National ID card, passport, or driver's licence.
• Correspondence content when you contact our English-speaking support team via email or live chat.

2.2 Data Collected Automatically

When you access the Platform, certain technical and behavioural data is collected automatically through cookies, log files, and similar technologies:

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type, and version.
• Pages visited on the Platform, time spent on each page, and navigation patterns.
• Date, time, and duration of Platform sessions.
• Game activity logs, including games played, bets placed, and outcomes.
• Referral source (how you arrived at the 33pk Platform).

2.3 Data from Third Parties

In some circumstances, 33pk receives personal data about you from third-party sources, including:

• Identity verification and KYC service providers who confirm the authenticity of identity documents.
• Payment processing partners who confirm the status and ownership of payment accounts.
• Fraud prevention and anti-money laundering screening services.

3. How We Use Your Data

33pk uses the personal data we collect for the following purposes:

Purpose	Data Used
Creating and managing your 33pk player account	Name, email, mobile number, date of birth, address
Verifying your identity and age (KYC)	Name, date of birth, address, identity documents
Processing deposits and withdrawals	Payment account details, transaction history
Preventing fraud and money laundering	Identity data, payment data, IP address, device data
Providing customer support	Account details, correspondence records
Sending transactional notifications	Email address, mobile number
Sending marketing communications (with consent)	Email address, mobile number, gameplay preferences
Improving Platform performance and user experience	Session data, navigation data, device data
Complying with legal obligations	All categories as required by applicable law

4. Legal Basis for Processing

33pk processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 33pk — including account creation, payment processing, and the provision of gaming services.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and tax reporting obligations.
• Legitimate interests: Processing carried out in pursuit of 33pk's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, and informed consent — in particular, the sending of marketing communications. You may withdraw consent at any time by contacting us at [email protected] or by using the unsubscribe option in any marketing email.

5. Sharing Your Data

33pk does not sell, rent, or trade your personal data to any third party. We share your personal data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

5.1 Service Providers

33pk engages carefully selected third-party service providers who process personal data on our behalf under written data processing agreements. These providers include:

• Payment processing partners who facilitate bKash, Nagad, Rocket, Upay, and bank transfer transactions.
• Identity verification and KYC providers who authenticate player identity documents.
• Cloud hosting and infrastructure providers who store Platform data in secure facilities.
• Customer support platform providers who host our live chat and ticketing systems.
• Analytics providers who help us understand Platform usage in anonymised and aggregated form.

All service providers are contractually prohibited from using your personal data for any purpose other than the specific service they are providing to 33pk.

5.2 Legal Disclosure

33pk may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where we are required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure where we are legally permitted to do so.

5.3 Business Transfers

In the event that 33pk undergoes a merger, acquisition, or transfer of all or a substantial portion of its business assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and of any changes to this Policy that result from it before the transfer takes effect.

6. Cookies & Tracking Technologies

The 33pk Platform uses cookies and similar tracking technologies to operate correctly, to remember your preferences, and to understand how players use the Platform. The categories of cookies we use are as follows:

6.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They enable core features such as session management, login state, and security. Without these cookies, the Platform cannot operate. They cannot be disabled.

6.2 Analytical Cookies

These cookies allow 33pk to measure and analyse how players navigate the Platform so that we can improve its performance and usability. The data collected is aggregated and anonymised where possible. You may opt out of analytical cookies by adjusting your browser settings, though this will not affect your ability to use the Platform.

6.3 Preference Cookies

These cookies remember settings and preferences you have selected on the Platform — such as your preferred display language or the last game category you visited — so that you do not need to re-enter them on each visit.

You can manage or delete cookies through your browser's settings at any time. Please note that disabling certain cookies may affect the functionality of the 33pk Platform. For more information on managing cookies, refer to the help documentation for your specific browser.

7. Data Security

33pk takes the security of your personal data seriously. We implement a comprehensive set of technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 33pk Platform.
• AES-256 encryption for sensitive personal data stored in our databases.
• Role-based access controls ensuring that only authorised personnel can access personal data, limited to what is necessary for their specific role.
• Regular security assessments and vulnerability scanning of our infrastructure.
• Multi-factor authentication requirements for all administrative access to systems containing personal data.
• Staff training and confidentiality obligations for all employees who handle player data.

Despite these measures, no data transmission or storage system can be guaranteed to be completely secure. In the event of a data breach that affects your personal data and poses a risk to your rights, 33pk will notify you promptly and take all reasonable steps to contain and remediate the breach.

8. Data Retention

33pk retains your personal data for as long as your account is active and for a period thereafter as required by law or as necessary to fulfil legitimate business purposes, including the resolution of disputes and the enforcement of agreements.

In particular, records relating to financial transactions, identity verification, and account activity are retained for a minimum period following account closure in accordance with applicable anti-money laundering and financial recordkeeping regulations. After the applicable retention period has expired, your personal data is securely deleted or anonymised in a manner that prevents its reconstruction.

If you request deletion of your personal data before the end of the applicable retention period, 33pk will inform you of the earliest date on which your data can be deleted and will delete it as soon as that date is reached, subject to any overriding legal obligations.

9. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data that 33pk holds about you:

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You have the right to request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: In certain circumstances, you have the right to request that we restrict our use of your personal data while a dispute about its accuracy or our use of it is resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where we process your data on the basis of your consent — in particular for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You have the right to object to processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing purposes.

To exercise any of these rights, please contact the 33pk support team at [email protected] with your registered email address and a description of your request. 33pk will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, of which you will be notified.

10. International Transfers

The 33pk Platform serves players located in Bangladesh. Where personal data is transferred to or processed by service providers located outside Bangladesh, 33pk ensures that adequate safeguards are in place to protect your data to a standard at least equivalent to that required under applicable data protection principles. These safeguards may include standard contractual clauses, approved data processing agreements, or other recognised transfer mechanisms. By using the Platform, you acknowledge that your data may be transferred and processed in countries outside Bangladesh for the purposes described in this Policy.

11. Children & Minors

The 33pk Platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 33pk Platform, please notify us immediately at [email protected].

We employ age verification measures at the point of registration and during KYC review to identify and prevent underage access. Parents and guardians who are concerned about underage gambling should consider using parental control software to restrict access to online gaming platforms.

12. Third-Party Links

The 33pk Platform may contain references to third-party organisations such as payment providers (bKash, Nagad, Rocket) and sports governing bodies (ICC, BPL, FIFA). Any interactions you have with those third parties — including visiting their websites or using their services — are governed by their own privacy policies and are outside the scope of this Policy. 33pk is not responsible for the privacy practices of any third-party organisation referenced on the Platform.

13. Policy Updates

33pk may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify you by posting a prominent notice on the Platform and, where practicable, by sending a notification to your registered email address. The effective date at the top of this Policy will always reflect when the most recent version took effect.

Continued use of the 33pk Platform following the publication of an updated Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should stop using the Platform and contact us to close your account.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or about how 33pk handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week and will treat all privacy-related enquiries with the highest priority.

Email: [email protected]

Please include your registered username, your registered email address, and a clear description of your enquiry so that we can respond as efficiently as possible. 33pk aims to acknowledge all privacy-related requests within 24 hours and to resolve them within 30 calendar days.